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Frequently Asked Questions

 
life saver ring on a wall, printing questions
  • Where is Image Concepts located?

    We're at 8200 Sweet Valley Dr in Cleveland, Ohio. We serve customers across Northeast Ohio — Cleveland, Akron, Canton — and ship printed work anywhere in the U.S.

  • What printing services do you offer?

    We're a full-service commercial printer: offset and digital printing, large format printing (banners, posters, signage), trade show graphics and displays, die cutting, bindery, direct mail and mailing services, kit packing and fulfillment, promotional packaging, T-shirts and apparel, and in-house graphic design.

  • Do you offer graphic design services?

    Yes. Our in-house graphics department can design your piece from scratch or take your existing files and make them press-ready.

  • How do I get a quote?

    Call us at (216) 524-9000 or request an estimate through our website. It helps to know: what you're printing, the quantity, the finished size, and when you need it. We'll turn a quote around fast.

  • Do you do rush orders?

    Yes — rush service is available on many jobs. Call (216) 524-9000, tell us your deadline, and we'll tell you what's possible.

  • What file formats do you accept?

    A press-ready PDF is preferred. We also work with files from Adobe InDesign, Illustrator, and Photoshop. Not sure your file is print-ready? Send it over — our design team will check it before anything goes to press.

  • Is there a minimum order quantity?

    Minimums vary by product. Digital printing is economical at low quantities; offset printing gets cheaper per piece as quantities go up. Tell us what you need and we'll recommend the most cost-effective way to print it.

  • Do you ship? Do you deliver locally?

    Yes to both. We ship anywhere in the United States, and we offer local delivery across Northeast Ohio.

  • Do you handle mailing services?

    Yes — addressing, postage, and full direct-mail campaigns. We can take your mailing list and handle the whole drop.

  • Do you print trade show displays?

    Yes — tension fabric backdrops, retractable banner stands, booth graphics, and large-format displays, plus the brochures and handouts to go with them.

  • What are your hours?

    Monday–Friday, 8:00 AM–4:30 PM. Call (216) 524-9000.

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